Aloha Recordings

Screen recording and monitoring solution, for both in-person and virtual interactions.

Don't leave anything to chance! Evaluate and improve the quality of your customer service with our recording system.

Why Aloha Recordings?

The key to success:
Why it's important to monitor customer interactions

Improve customer service & performance

Recordings allows you to identify and resolve issues related to customer service while improving advisor performance.

Increase transparency and decrease conflicts

Record audio and screen provides a clear and reliable registration of customer interactions, avoiding misunderstandings and resolving conflicts.

Protect and enhance your brand reputation

Listen carefully to your customer opinions, experiences, and expectations, then act accordingly.

Strengthen your products and services

Evaluate customer interactions to identify trends and areas for improvement in your company's products and services.

With Aloha Recordings, you can record all in-person and virtual interactions between your advisors and customers.

The system records the conversation and all the interactions your advisor makes on their computer during the interaction, allowing you to easily locate and analyze it later.

Key features

Offer your clients better customer service!

Audio and screen recording

Record virtual and in-person interactions between your advisors and customers. Recordings can be audio-only or audio-video. The conversation is obtained through a microphone connected to the advisor's PC, and the video by capturing the screen during the interaction. You can plan the recordings or do them spontaneously, recording only those you consider relevant.

Recording policies and configurations:

Manage recordings randomly or on demand.
Record by processes or objectives as needed.
Set the number of recordings and storage time.

Recording manager

All your recordings in one place!
Each recording is associated with attributes that allow management, evaluation, and subsequent monitoring, (such as date and time of interaction, customer, customer type, interaction type, advisor, supervisor, management, call center, region, and so on)

Measurable recording campaigns

Recording interactions based on plans or campaigns!
Visualize and configure recording plans by branch, process, or agent for a certain period of time.

Benefits

Discover all you can do and simplify with Aloha Recordings

Discover the many advantages  of Aloha Recordings

Easy installation.
Evaluation of advisor management and service procedures.
Training reviews.
Fraud auditing.
Resolution of problematic situations.
Dissuasive element, improving interactions.
and much more.

Easily integrates with:

Aloha Line Manager to link assigned appointments with their corresponding recording, achieving traceability and agility in auditing.

Antalk to automate the listening and evaluation process using Artificial Intelligence.

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Appointment management solution with geolocation for virtual and in-person meetings.

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Line Manager

Manage customer service with prioritization of shifts and weighting of queues based on value.

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Data Science

Transform information into knowledge with our comprehensive data processing solutions.

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Speach Analytics

Deep analysis of interactions with your customers through Speech & Text Analytics.

Ecosystem

Virtual vs In-Person

Success Stories

Aloha News

Aloha Video Assistance

Aloha No Line

Aloha WhatsApp