About Aloha

The preeminent solution for addressing your diverse customer service requrements

Ecosystem of modules and functionalities

Aloha is a comprehensive system that covers the entire customer service process and supports the customer at every step.

      • Soporte postventa
      • Customización
      • API integration
      • Hardware
      • Aloha Cloud infrastructure
      • BI Business Intelligence
      • Aloha Data Science
      • Antalk Speech Analytics
      • Aloha Recordings
      • Aloha Feedback
      • Content Management
      • Aloha Display
      • Atención Virtual
      • Line Manager
      • Aloha Noline
      • Aloha Whatsapp

    Aloha in real time

    Discover how Aloha’s ecosystem works

    Aloha Display

    • Content management for screens by branch and region.
    • Digital signage solutions.
    • Advertisement integration.
    • Mobile notifications to the customer's phone.

    Integración: Antalk

    • Audio storage and management.
    • STT transcription engine.
    • Dashboard and reporting.
    • Machine Learning Suite.

    Aloha No Line

    • Allows your customers to schedule an appointment for service from anywhere.
    • Reduces customer wait times.
    • Minimizes congestion of people in waiting areas.

    Aloha Video Assistance

    • Audio/Video call.
    • Live chat.
    • Screen sharing by both the customer and the advisor.

    Aloha Line Manager

    • Customer reception via kiosk or host.
    • Contactless check-in.
    • Configurable services and processes.
    • Real-time control of wait times and service.
    • Assignment and routing based on advisor skills.
    • Prioritization and parameterization of queues.
    • Operational KPI dashboards with historical data.
    • Interactive map for agile branch management.

    Aloha Check in - Contactless

    • Efficient and secure experience.
    • Contactless customer reception.
    • Significant savings on hardware.
    • Cost reduction in bio-security.

    Aloha Recordings

    • Allows recording of all interactions, in-person and virtual, between advisors and customers.
    • Captures complete conversations and interactions for precise tracking.
    • Analyzes dynamics and adjusts practices to improve customer service.

    Aloha Feedback

    • Customers rate their service through feedback surveys.
    • Customize questions and answers according to business needs.
    • Set up different surveys for various processes.

    Aloha Data Science

    • Data visualization.
    • Pattern recognition.
    • Tracking of business indicators.

    Client journey

    Enhance customer satisfaction at every point of contact in all types of services

    Success stories

    Big companies, trust us!
    Telco
    Perú
    Incorporation
    of Aloha platform
    0 K
    Daily appointments
    0
    Branches
    Telco
    Chile
    Implementation
    in record time
    0
    Implementations
    0
    Branches
    Banca
    Argentina
    Implementation
    during the pandemic
    0 Millones
    Online Appointment bookings
    Telco
    Perú
    Chile
    Implementation without Totem & Display 100% Cloud
    Telco

    “Congreso Chileno de I.A. Aplicada”

    Perú
    Chile
    Movistar Chile showcased their experience with Machine Learning using Aloha.
    Presented by Marisa Cozak, CX Director.
    Telco
    Perú
    Management of Visits to CAC (Customer Assistance Centers)
    0 Años
    Working together
    0
    Branches

    Transform customer experience today!

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