Total real-time branch control

The most comprehensive platform for serving your customers.

Manage your in-person and virtual channels.
Online appointment pre-scheduling, virtual queues, specialized service, and feedback.

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Aloha Contactless

Evolve your business with our contactless Check-in service.

Transform and improve the experience of your customers, ensuring safety in your business.
Our contactless Check-in system makes it possible.

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Aloha WhatsApp

Pre-scheduling and virtual queue solution through WhatsApp.

Offers a fast and simple customer service experience through the world's most used messaging application.

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Aloha Video Assistance

Virtual appointment management and queues solution for remote assistance through video calls.

Delivers a fast and simple user experience through the most used messaging app.

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Antalk Speech Analytics

Speech & Text Analytics Solution: Obtaining in-depth insights into conversations with your customers.

Leverage the potential of concealed data from various customer interaction channels by employing Antalk, an automated analysis solution.

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Features

Aloha is the ultimate solution for branch management

Before the visit

  • Appointment and Pre-Scheduling Management App with Geolocation.
  • Slot management according to business rules.
  • Availability based on each branch's demand.
  • Configuration of slots based on visit reasons.
  • Tracking of visit status.

When the customer arrives

  • Contactless check-in via QR, WiFi, NFC, or Beacons.
  • Optional entry with a kiosk, tablet, and/or host.
  • Customer prioritization and segmentation.
  • Identification of customers with scheduled appointments.
  • Routing of transactions to other channels.

While waiting

  • Custom-designed and behavior-customized queue caller display.
  • Content management for the screens.
  • Waiting notifications and attention assignments (Push notifications, WhatsApp, SMS).
  • Sending segmented offers/communications.
  • Optimization of waiting times based on virtual queue weighting and customer segment.

While being attended

  • Assignment of specialized advisor.
  • Audio and screen recording of the service.
  • Live monitoring of all branch activities.

After the visit

  • Customizable feedback surveys (WhatsApp, WebApp, SMS).
  • Automated analysis of service audio recordings.
  • Business intelligence reporting.
  • Management of key performance indicators (KPIs).
  • Recommendation engine and capacity planning.

Aloha in real time

Discover how Aloha’s ecosystem works

Aloha Display

  • Content management for screens by branch and region.
  • Digital signage solutions.
  • Advertisement integration.
  • Mobile notifications to the customer's phone.

Integración: Antalk

  • Audio storage and management.
  • STT transcription engine.
  • Dashboard and reporting.
  • Machine Learning Suite.

Aloha No Line

  • Allows your customers to schedule an appointment for service from anywhere.
  • Reduces customer wait times.
  • Minimizes congestion of people in waiting areas.

Aloha Video Assistance

  • Audio/Video call.
  • Live chat.
  • Screen sharing by both the customer and the advisor.

Aloha Line Manager

  • Customer reception via kiosk or host.
  • Contactless check-in.
  • Configurable services and processes.
  • Real-time control of wait times and service.
  • Assignment and routing based on advisor skills.
  • Prioritization and parameterization of queues.
  • Operational KPI dashboards with historical data.
  • Interactive map for agile branch management.

Aloha Check in - Contactless

  • Efficient and secure experience.
  • Contactless customer reception.
  • Significant savings on hardware.
  • Cost reduction in bio-security.

Aloha Recordings

  • Allows recording of all interactions, in-person and virtual, between advisors and customers.
  • Captures complete conversations and interactions for precise tracking.
  • Analyzes dynamics and adjusts practices to improve customer service.

Aloha Feedback

  • Customers rate their service through feedback surveys.
  • Customize questions and answers according to business needs.
  • Set up different surveys for various processes.

Aloha Data Science

  • Data visualization.
  • Pattern recognition.
  • Tracking of business indicators.

Benefits

Aloha is the ultimate solution for branch management

Generate Positive Experiences:

You can learn how your customers are served to enhance their branch experience.

Improve the Service Process

Your customers will notice organized service and can schedule appointments without waiting in line.

Metrics, Objectives, and KPIs

Provide historical and real-time information for proper channel analysis.

Maximize
Productivity

Visualize how branches and advisors work, identifying opportunities for improvement.

Increase
Sales

Direct and boost the sales process through customer knowledge (clustering).

Easily
Integratable

Developed and hosted in the cloud. Integrates with the most widely used management platforms.

Reduce
Operating Costs

Allows for the optimization, automation, and measurement of service processes.

Flexible
Evolution

Allows for the optimization, automation, and measurement of service processes.

Our clients

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Transform customer experience today!

Schedule a meeting with our consultants and request a demo of our software.

Start the Aloha experience.
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Enhance your customers' experience with our solutions.
Schedule an appointment and request a demo.

Contact us for more information about Aloha.

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