Aloha is the ultimate solution for branch management

Before the visit

  • Appointment and Pre-Scheduling Management App with Geolocation.
  • Slot management according to business rules.
  • Availability based on each branch's demand.
  • Configuration of slots based on visit reasons.
  • Tracking of visit status.

When the customer arrives

  • Contactless check-in via QR, WiFi, NFC, or Beacons.
  • Optional entry with a kiosk, tablet, and/or host.
  • Customer prioritization and segmentation.
  • Identification of customers with scheduled appointments.
  • Routing of transactions to other channels.

While waiting

  • Custom-designed and behavior-customized queue caller display.
  • Content management for the screens.
  • Waiting notifications and attention assignments (Push notifications, WhatsApp, SMS).
  • Sending segmented offers/communications.
  • Optimization of waiting times based on virtual queue weighting and customer segment.

While being attended

  • Assignment of specialized advisor.
  • Audio and screen recording of the service.
  • Live monitoring of all branch activities.

After the visit

  • Customizable feedback surveys (WhatsApp, WebApp, SMS).
  • Automated analysis of service audio recordings.
  • Business intelligence reporting.
  • Management of key performance indicators (KPIs).
  • Recommendation engine and capacity planning.

Aloha in real time

Discover how Aloha’s ecosystem works

Aloha Display

  • Content management for screens by branch and region.
  • Digital signage solutions.
  • Advertisement integration.
  • Mobile notifications to the customer's phone.

Integración: Antalk

  • Audio storage and management.
  • STT transcription engine.
  • Dashboard and reporting.
  • Machine Learning Suite.

Aloha No Line

  • Allows your customers to schedule an appointment for service from anywhere.
  • Reduces customer wait times.
  • Minimizes congestion of people in waiting areas.

Aloha Video Assistance

  • Audio/Video call.
  • Live chat.
  • Screen sharing by both the customer and the advisor.

Aloha Line Manager

  • Customer reception via kiosk or host.
  • Contactless check-in.
  • Configurable services and processes.
  • Real-time control of wait times and service.
  • Assignment and routing based on advisor skills.
  • Prioritization and parameterization of queues.
  • Operational KPI dashboards with historical data.
  • Interactive map for agile branch management.

Aloha Check in - Contactless

  • Efficient and secure experience.
  • Contactless customer reception.
  • Significant savings on hardware.
  • Cost reduction in bio-security.

Aloha Recordings

  • Allows recording of all interactions, in-person and virtual, between advisors and customers.
  • Captures complete conversations and interactions for precise tracking.
  • Analyzes dynamics and adjusts practices to improve customer service.

Aloha Feedback

  • Customers rate their service through feedback surveys.
  • Customize questions and answers according to business needs.
  • Set up different surveys for various processes.

Aloha Data Science

  • Data visualization.
  • Pattern recognition.
  • Tracking of business indicators.


Aloha is the ultimate solution for branch management

Our clients

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