Features

Aloha is the ultimate solution for branch management

Before the visit

  • Appointment and Pre-Scheduling Management App with Geolocation.
  • Slot management according to business rules.
  • Availability based on each branch's demand.
  • Configuration of slots based on visit reasons.
  • Tracking of visit status.

When the customer arrives

  • Contactless check-in via QR, WiFi, NFC, or Beacons.
  • Optional entry with a kiosk, tablet, and/or host.
  • Customer prioritization and segmentation.
  • Identification of customers with scheduled appointments.
  • Routing of transactions to other channels.

While waiting

  • Custom-designed and behavior-customized queue caller display.
  • Content management for the screens.
  • Waiting notifications and attention assignments (Push notifications, WhatsApp, SMS).
  • Sending segmented offers/communications.
  • Optimization of waiting times based on virtual queue weighting and customer segment.

While being attended

  • Assignment of specialized advisor.
  • Audio and screen recording of the service.
  • Live monitoring of all branch activities.

After the visit

  • Customizable feedback surveys (WhatsApp, WebApp, SMS).
  • Automated analysis of service audio recordings.
  • Business intelligence reporting.
  • Management of key performance indicators (KPIs).
  • Recommendation engine and capacity planning.

Aloha in real time

Discover how Aloha’s ecosystem works

Display
  • Content management for screens by branch and region.
  • Digital signage solutions.
  • Advertisement integration.
  • Mobile notifications to the customer's phone.
Antalk
  • Audio storage and management.
  • STT transcription engine.
  • Dashboard and reporting.
  • Machine Learning Suite.
No Line
  • Allows your customers to schedule an appointment for service from anywhere.
  • Reduces customer wait times.
  • Minimizes congestion of people in waiting areas.
Video Assistance
  • Audio/Video call.
  • Live chat.
  • Screen sharing by both the customer and the advisor.
Line Manager
  • Customer reception via kiosk or host.
  • Contactless check-in.
  • Configurable services and processes.
  • Real-time control of wait times and service.
  • Assignment and routing based on advisor skills.
  • Prioritization and parameterization of queues.
  • Operational KPI dashboards with historical data.
  • Interactive map for agile branch management.
Check in
  • Efficient and secure experience.
  • Contactless customer reception.
  • Significant savings on hardware.
  • Cost reduction in bio-security.
Recordings
  • Allows recording of all interactions, in-person and virtual, between advisors and customers.
  • Captures complete conversations and interactions for precise tracking.
  • Analyzes dynamics and adjusts practices to improve customer service.
Feedback
  • Customers rate their service through feedback surveys.
  • Customize questions and answers according to business needs.
  • Set up different surveys for various processes.
Data Science
  • Data visualization.
  • Pattern recognition.
  • Tracking of business indicators.

Benefits

Aloha is the ultimate solution for branch management

AI Agent

Meet Aló, Aloha's new AI agent

A conversational co-pilot that anticipates risks and overload in real time, turning room data into instant decisions.

Ask, Aló responds with operations in hand

Anticipates demand spikes and from the morning report to the last query of the day, Aló monitors the room and tells you what to do, when, and why.

Detect risks before they happen

Alerts when demand threatens to exceed capacity.

Recommend reassignments instantly

Suggests moving advisors to manage pressure during critical periods.

Automatic morning and closing reports

Projection at start, real balance at close.

The whole day, orchestrated by Aló

From the morning projection to closing, Aló supports every part of the day.

No more dashboards.
Aló tells you what to do.

Aló interprets data for you and turns it into concrete actions — focus on a task, reassign advisors during critical periods — which you can follow or ignore.

Prioritized proposals by impact

Reassignments with suggested time and advisor

You always have the final say

Our clients

Transform customer experience today!

Schedule a meeting with our consultants and request a demo of our software.

Start the Aloha experience.
Leave us a message!

Enhance your customers' experience with our solutions.
Schedule an appointment and request a demo.

Contact us for more information about Aloha.

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