The customer takes a ticket alone, in seconds, and goes directly to the correct counter without waiting at the desk.
Reduces printing and distribution of tickets, and the number of devices needed per branch.
Better flow organization to avoid crowding and provide an orderly experience.
Waiting times, abandonment, and demand per service, displayed on a panel comparable across branches.
Kiosk, QR, and conversational agent work separately or combined. Implement the one you need today and add the others whenever you want: all connect to the same virtual queue.
A large screen at the branch entrance. The customer taps the option they need and gets their turn in seconds, without waiting at the counter or using their phone.
Branches with high foot traffic and customers who prefer not to use their phone to take a turn.
A code posted at the entrance. The customer scans it with their camera, the check-in website opens, and they take their turn without touching anything but their phone.
Small branches or with limited waiting rooms, and customers who prefer to wait outside the premises.
Same flow as the kiosk, but handled by a person. A host welcomes the customer at the entrance with a tablet, understands their needs, and registers them in the virtual queue without requiring any action from the customer.
High demand hours, openings and campaigns, and branches with customers who appreciate being welcomed and guided by someone.
Once the customer enters, an AI agent welcomes and guides them throughout the entire service process—whether in-branch or remotely.
A virtual host welcomes the customer and identifies their needs via kiosk, totem, screen, or QR code.
The AI host agent handles the transaction or consultation without human intervention if possible.
If needed, it refers to video calls or in-person service without repeating previous conversations.
Available 24/7, independent of service hours
Same agent present across all digital service channels.
Reduces wait times by avoiding unnecessary queues.
Supports multiple languages and enables scalable service.
We start with a pilot branch and scale up based on what we learn. You don't need to change your current queue system.
We review the services, branch workflow, and the systems that need integration.
We set up the service menus, client branding, and routing rules.
We start operating with on-site support and adjust using real service data.
We roll out to the network with team training and ongoing support.
Discover how Aloha Contactless can help you reduce costs and improve the customer service experience, while ensuring biosecurity and hygiene for your customers and employees.
Your clients are remotely served through video calls no matter where they are.
Appointment management solution with geolocation for virtual and in-person meetings.
Enhance the customer experience with pre-scheduling and virtual queuing via WhatsApp.
Audio and screen recording for in-person and virtual interactions.
Manage customer service with prioritization of shifts and weighting of queues based on value.
Transform information into knowledge with our comprehensive data processing solutions.
Deep analysis of interactions with your customers through Speech & Text Analytics.
Enhance your customers' experience with our solutions.
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