Delivers a fast and simple user experience through the most used messaging app.
Why Aloha Video Assistance?
Customers enter a virtual queue, receive a digital ticket, and status notifications on their mobile.
They can contact each other through their preferred channels and exchange them.
Customers and agents can share files and links through live chat.
Allows customers and agents to share any content on their screen.
Customers and agents can safely and collaboratively navigate the entire web together.
To improve assistance, calls can be recorded for further analysis.
Customers request remote assistance through video call inside the store. Ideal for retailers or self-service in ATM-Banking.
Users schedule a virtual appointment in advance for remote assistance on the day and time that suits them.
Customer connects with an expert at the moment they need it, facilitating decision-making and increasing conversions.
Whether they are inside a physical branch or remotely, your agents will be able to access Aloha Virtual Assistance to respond to all requested video calls.
Pre-scheduling a virtual appointment through video call in advance.
Entering a virtual queue through a link received by email, SMS, or WhatsApp.
Receiving a mobile identifier that positions them in the virtual queue.
Through alerts on their smartphone to monitor the progress and turn´s status.
A notification tells them when it's their turn.
Remotely through video call.
Completing satisfaction surveys that provide feedback to the company.
Discover how Aloha Video Assistance can help you reduce costs and increase your sales, reducing the risk of misunderstandings and increasing customer trust and interest.
Enhance your customers' experience with our solutions.
Schedule an appointment and request a demo.
Contact us for more information about Aloha.