About Aloha

The preeminent solution for addressing your diverse customer service requrements

Ecosystem of modules and functionalities

Aloha is a comprehensive system that covers the entire customer service process and supports the customer at every step.

    • Soporte postventa
    • Customización
    • API integration
    • Hardware
    • Aloha Cloud infrastructure
    • BI Business Intelligence
    • Aloha Data Science
    • Antalk Speech Analytics
    • Aloha Recordings
    • Aloha Feedback
    • Content Management
    • Aloha Display
    • Atención Virtual
    • Line Manager
    • Aloha Noline
    • Aloha Whatsapp

Aloha in real time

Discover how Aloha’s ecosystem works

Aloha Display

  • Content management for screens by branch and region.
  • Digital signage solutions.
  • Advertisement integration.
  • Mobile notifications to the customer's phone.

Integración: Antalk

  • Audio storage and management.
  • STT transcription engine.
  • Dashboard and reporting.
  • Machine Learning Suite.

Aloha No Line

  • Allows your customers to schedule an appointment for service from anywhere.
  • Reduces customer wait times.
  • Minimizes congestion of people in waiting areas.

Aloha Video Assistance

  • Audio/Video call.
  • Live chat.
  • Screen sharing by both the customer and the advisor.

Aloha Line Manager

  • Customer reception via kiosk or host.
  • Contactless check-in.
  • Configurable services and processes.
  • Real-time control of wait times and service.
  • Assignment and routing based on advisor skills.
  • Prioritization and parameterization of queues.
  • Operational KPI dashboards with historical data.
  • Interactive map for agile branch management.

Aloha Check in - Contactless

  • Efficient and secure experience.
  • Contactless customer reception.
  • Significant savings on hardware.
  • Cost reduction in bio-security.

Aloha Recordings

  • Allows recording of all interactions, in-person and virtual, between advisors and customers.
  • Captures complete conversations and interactions for precise tracking.
  • Analyzes dynamics and adjusts practices to improve customer service.

Aloha Feedback

  • Customers rate their service through feedback surveys.
  • Customize questions and answers according to business needs.
  • Set up different surveys for various processes.

Aloha Data Science

  • Data visualization.
  • Pattern recognition.
  • Tracking of business indicators.

Client journey

Enhance customer satisfaction at every point of contact in all types of services

Success stories

Big companies, trust us!
Telco
Perú
Incorporation
of Aloha platform
0 K
Daily appointments
0
Branches
Telco
Chile
Implementation
in record time
0
Implementations
0
Branches
Banca
Argentina
Implementation
during the pandemic
0 Millones
Online Appointment bookings
Telco
Perú
Chile
Implementation without Totem & Display 100% Cloud
Telco

“Congreso Chileno de I.A. Aplicada”

Perú
Chile
Movistar Chile showcased their experience with Machine Learning using Aloha.
Presented by Marisa Cozak, CX Director.
Telco
Perú
Management of Visits to CAC (Customer Assistance Centers)
0 Años
Working together
0
Branches

Transform customer experience today!

Schedule a meeting with our consultants and request a demo of our software.

Start the Aloha experience.
Contact us

Copyright © 2025 Esolutions - All rights reserved

Leave us a message!

Enhance your customers' experience with our solutions.
Schedule an appointment and request a demo.

Contact us for more information about Aloha.

    Chat Whatsapp